Refund & Cancellation Policy

1. Scope

This policy applies to website packages and related services sold by Sundari Digital Labs. It should be read with the accepted proposal, invoice and Terms & Conditions. If a signed order-specific agreement contains a different refund arrangement, that written arrangement will apply to that order.

2. Cancellation before work starts

If you cancel after payment but before production work has started, we will refund the service amount paid in full. Work is considered to have started when we begin substantive customer-specific production, such as preparing the website structure or design, writing or adapting customer-specific website content, or developing/configuring the customer website. Administrative acknowledgement, payment confirmation and a request for onboarding information alone do not count as production work.

Any third-party expense separately disclosed to you and expressly approved by you before purchase (for example, a domain registration or paid asset) may be excluded from the refund to the extent that the supplier has charged it and it cannot be recovered. We will provide the relevant details. We will not make undisclosed third-party purchases on your behalf.

3. Cancellation after work starts — Option B

If you cancel after production work has started, we will calculate a partial refund based on the work completed up to the cancellation date and any approved, non-recoverable third-party costs already incurred for your order. The deduction will be proportionate to the agreed project scope and the stage reached; it will not be an automatic forfeiture of the entire payment.

• We will identify the work completed and the corresponding reasonable value or milestone amount.
• We may deduct approved, non-recoverable third-party costs actually incurred for your order.
• We will refund the remaining balance, if any, from the amount you paid us.
• The total deductions will not exceed the amount paid for the order. No additional cancellation penalty will be charged unless separately agreed in writing and permitted by law.

Where practical, we will share the work completed or a brief calculation with the refund decision. A customer-specific draft or work-in-progress may be provided only to the extent appropriate to the paid amount and any applicable third-party licence restrictions.

4. Cancellation by Sundari Digital Labs

If we decide that we cannot deliver the agreed service, we will notify you and refund the amount paid for the undelivered portion. If no meaningful production work has started, the service amount will be refunded in full, subject only to the disclosed and approved non-recoverable third-party expenses described above. If work has started, the calculation will follow Section 3.

5. Customer delays, non-cooperation and scope changes

If a project is delayed because required content, approvals, access or responses are not provided, we will contact you to request the missing items. The delivery timeline may be paused until they are received. If you later cancel, the refund will be assessed under Section 3 based on work actually completed and approved costs actually incurred. A change in requirements after approval may require a revised quote and timeline; you may decline the change and continue with the original scope.

6. Domain, hosting and third-party charges

Domain registrations, renewals, premium themes, paid stock assets, email subscriptions and other third-party purchases may be non-refundable under the supplier’s rules. We will seek your approval before incurring a separate charge. Where a domain is purchased for you, it remains your asset and we will provide or facilitate control/transfer as agreed, even if the website project is cancelled, subject to registrar rules and payment of the domain’s own charges.

7. How to request a cancellation or refund

Send your request from the email address used for the order to hello@sundariai.in. Include your name/business name, order or invoice reference, payment date and a short reason for cancellation. We may request reasonable information to verify the order and payment. Please verify that this inbox is active before relying on it.

8. Review and processing time

We aim to review a complete request within 5 business days. Once approved, refunds will generally be initiated within 7–10 business days. The time for the amount to appear in your account depends on the bank, card issuer or payment provider. If the original payment method cannot accept the refund, we will contact you to agree on a lawful alternative.

9. Statutory rights

This policy does not limit any consumer rights or remedies that cannot be excluded under applicable Indian law. If a term of this policy is unenforceable, the remaining terms will continue to apply to the extent permitted by law.

10. Contact

For cancellation and refund requests, contact hello@sundariai.in.